Creating a recovery key turns off account recovery. While it’s not required, using a recovery key improves the security of your account by putting you in control of resetting your password. Once the device appears click on it.A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID. Log into Endpoint Manager and search for the device by selecting “Devices”, “Windows”, and then entering the device name or serial number. You can follow the instructions below step-by-step to get the key. This first being through Endpoint Manager and the other through Azure AD. In this instance, there are two approaches to retrieve your BitLocker Recover Key. If you are an administrator, you will likely get a number of requests for the key regardless of the Self-Service Portal’s capabilities. If this sounds like your situation, you can check out how to recover the key in section 1.3 below. That’s not necessarily the case anymore if they are listed as the owner on the device in Azure Active Directory. In the past, if an end user needed to retrieve their BitLocker Recovery Key, they’d typically have the call into IT to even begin to find the recovery key. I’ve witnessed the need to retrieve the key occur when a motherboard was replaced, a Bios update was run and even when a laptop was stolen. The commonality between each experience, however, typically stems from a hardware issue. Personally, I’ve experienced an assortment of needs for the BitLocker Recovery key. The reasons you may need to recover it can vary. There will likely come a time when you will need to retrieve a BitLocker Recovery Key.
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